Livonia Tent Rental
| Rental Policies |
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1. Deposits: A valid credit card number and expiration date is needed to secure your reservation.
A refundable* deposit of $50 is required on all orders and will be charged on your credit card
within 48 hours of making your reservation. Schools and Churches may be exempt from this
requirement if prior arrangements are made. If unable to pay the deposit using a valid credit card
number, 50% of the total cost of the rental will be due in the form of cash or check within 1 week
of placing your reservation. If 50% of the rental is not received within 1 week, all agreements
made between Livonia Tent Rental LLC. and the customer will be considered null and void and
the reservation will be canceled. The remaining balance of the rental fee will be due when we
deliver your order in your choice of cash or check. If your deposit was made using a credit card,
the remaining balance will be automatically charged using the same credit card unless otherwise
specified by you.
* You may cancel your reservation up to 14 days prior to your event date with a full refund of
your deposit. Reservations canceled inside 14 days of the scheduled event will not have the
deposit refunded. If you cancel your reservation inside 72 hours of your event you will still be
charged %50 of the total rental fee. If you refuse set-up or delivery you will be charged 50% of
rental fee. Items may not be removed from your order within 14 days of your event. If available,
you may add items to your order at any time.
A refundable* deposit of $50 is required on all orders and will be charged on your credit card
within 48 hours of making your reservation. Schools and Churches may be exempt from this
requirement if prior arrangements are made. If unable to pay the deposit using a valid credit card
number, 50% of the total cost of the rental will be due in the form of cash or check within 1 week
of placing your reservation. If 50% of the rental is not received within 1 week, all agreements
made between Livonia Tent Rental LLC. and the customer will be considered null and void and
the reservation will be canceled. The remaining balance of the rental fee will be due when we
deliver your order in your choice of cash or check. If your deposit was made using a credit card,
the remaining balance will be automatically charged using the same credit card unless otherwise
specified by you.
* You may cancel your reservation up to 14 days prior to your event date with a full refund of
your deposit. Reservations canceled inside 14 days of the scheduled event will not have the
deposit refunded. If you cancel your reservation inside 72 hours of your event you will still be
charged %50 of the total rental fee. If you refuse set-up or delivery you will be charged 50% of
rental fee. Items may not be removed from your order within 14 days of your event. If available,
you may add items to your order at any time.
2. Rental Agreement: All customers are required to sign a rental agreement. You may complete
the rental agreement form at the end of this page submit it to us as acknowledgment of your
agreement with all terms in this rental policy. Completion and submission of this form will be
downloaded by Livonia Tent Rental LLC. and considered binding upon receipt of your deposit. In
the case of a bounced or canceled check, the customer will be responsible to reimburse us all
costs associated with the canceled or bounced check from our banking institution. If paying your
deposit via check, you must sign that you agree to the rental policies and return with this form
with your check or cash to the address we will provide.
the rental agreement form at the end of this page submit it to us as acknowledgment of your
agreement with all terms in this rental policy. Completion and submission of this form will be
downloaded by Livonia Tent Rental LLC. and considered binding upon receipt of your deposit. In
the case of a bounced or canceled check, the customer will be responsible to reimburse us all
costs associated with the canceled or bounced check from our banking institution. If paying your
deposit via check, you must sign that you agree to the rental policies and return with this form
with your check or cash to the address we will provide.
3. Weather Policy: Livonia Tent Rental LLC. Reserves the right to delay set-up and/or removal of
the rental equipment if it is unsafe to do so due to severe weather, or if a severe
thunderstorm warning is present. We will proceed with set-up or removal once the severe
weather has cleared. Important! Our rental tents were manufactured for use as a temporary
structure. The structure should not be considered safe when severe weather is present or
approaching or if a lightning storm is present. If severe weather is present or approaching, we
recommend evacuating the structure, and that all occupants seek shelter in an appropriate
location until the storm/severe weather and warning has passed. If at any time you or your
guests feel unsafe inside the structure for any reason, they should leave the structure
immediately.
the rental equipment if it is unsafe to do so due to severe weather, or if a severe
thunderstorm warning is present. We will proceed with set-up or removal once the severe
weather has cleared. Important! Our rental tents were manufactured for use as a temporary
structure. The structure should not be considered safe when severe weather is present or
approaching or if a lightning storm is present. If severe weather is present or approaching, we
recommend evacuating the structure, and that all occupants seek shelter in an appropriate
location until the storm/severe weather and warning has passed. If at any time you or your
guests feel unsafe inside the structure for any reason, they should leave the structure
immediately.
4. Underground utilities and equipment: We are required to drive very long steaks into the
ground to properly secure your tent. It is the customers responsibility to properly mark or have
marked, the location of all underground utilities, sprinklers, septic fields/tanks or any other
underground equipment. Livonia Tent Rental LLC., it's employees or contractors will not be held
responsible for any damage caused to any underground utilities or previously mentioned
equipment that has not been properly marked.
ground to properly secure your tent. It is the customers responsibility to properly mark or have
marked, the location of all underground utilities, sprinklers, septic fields/tanks or any other
underground equipment. Livonia Tent Rental LLC., it's employees or contractors will not be held
responsible for any damage caused to any underground utilities or previously mentioned
equipment that has not been properly marked.
5. Public property events: Most municipalities have additional insurance requirements when
setting up on public property. Some municipalities may also require a permit to be issued. It is
the customers responsibility to find out these requirements, if any, and communicate that
information to us. Customers are responsible for permit fees or park entry fees.
6. Private property events: If setting up at a commercial type property or a property being
rented or leased, it is the customers responsibility to seek permission form that land owner to
set-up on the property.
setting up on public property. Some municipalities may also require a permit to be issued. It is
the customers responsibility to find out these requirements, if any, and communicate that
information to us. Customers are responsible for permit fees or park entry fees.
6. Private property events: If setting up at a commercial type property or a property being
rented or leased, it is the customers responsibility to seek permission form that land owner to
set-up on the property.
7. Sod/Grass/Asphalt/Concrete: We will not be held responsibility for any damage caused to the
sod, grass, asphalt or concrete.
sod, grass, asphalt or concrete.
8. Equipment damage or abuse: We do not hold our customers responsible for equipment
failure from normal use and when our equipment has been used as instructed. However, the
customer is responsible for any damage caused due to abuse or misuse of our equipment while
in their possession. The customer is not permitted to set-up, move or repair the rental tent (s) or
any item attached to it. The customer is not permitted to attach anything to the canopy (tent) by
any means (tape, glue, rope etc.) If repair or replacement of our equipment is required due to
misuse or abuse whether by them or anyone present at their event, we will charge their credit
card to either repair or replace our equipment as needed. If a credit card was not used to
secure your reservation, we will still require the fees necessary for repair or replacement of the
equipment in cash or check withing 7 days or your reservation.
failure from normal use and when our equipment has been used as instructed. However, the
customer is responsible for any damage caused due to abuse or misuse of our equipment while
in their possession. The customer is not permitted to set-up, move or repair the rental tent (s) or
any item attached to it. The customer is not permitted to attach anything to the canopy (tent) by
any means (tape, glue, rope etc.) If repair or replacement of our equipment is required due to
misuse or abuse whether by them or anyone present at their event, we will charge their credit
card to either repair or replace our equipment as needed. If a credit card was not used to
secure your reservation, we will still require the fees necessary for repair or replacement of the
equipment in cash or check withing 7 days or your reservation.
9. Equipment Cleaning: We expect that our tables and chairs are returned to us in the condition
delivered. Although a small amount of dirt is expected, we do require our tables and chairs are
at a minimum wiped down after the event, removing all food or foreign objects and that any spill
be cleaned up as quickly as possible in order to help prevent staining. The customer will be
charged a $20 cleaning fee if our equipment has not been wiped down after the event.
delivered. Although a small amount of dirt is expected, we do require our tables and chairs are
at a minimum wiped down after the event, removing all food or foreign objects and that any spill
be cleaned up as quickly as possible in order to help prevent staining. The customer will be
charged a $20 cleaning fee if our equipment has not been wiped down after the event.
10. Removal of Silly String type substances: If silly string or a silly string type substance is
permitted to come in contact with any part of the rental tent, chairs or sidewalls, a $500.00
cleaning fee shall be automatically imposed by Livonia Tent Rental LLC. and shall be
immediately due by the customer. If, in our opinion the damage is severe enough to render the
unit un-rentable or permanently stained, the customer will be responsible for the complete
replacement of the canopy, sidewall and or chairs that have staining. In addition, the customer
will be responsible for any loss in revenue until the new or cleaned (when possible) canopy,
sidewall(s) and chair(s) arrive. Our reasoning for this section of the rental policy is because the
chemicals in silly string or silly string like substances will often cause permanent staining of our
canopies and sidewalls.
Tape or adhesives of any type: Under no circumstances is tape or any other adhesive
substance permitted to be attached or stuck to the tent canopy (top) or poles at any time! If it
is found that tape or any type of adhesive was attached or stuck to the canopy the customer
will be automatically billed $250 to their credit card plus the cost of professional repair of any
damage caused to the canopy buy application or removal of such substances.
permitted to come in contact with any part of the rental tent, chairs or sidewalls, a $500.00
cleaning fee shall be automatically imposed by Livonia Tent Rental LLC. and shall be
immediately due by the customer. If, in our opinion the damage is severe enough to render the
unit un-rentable or permanently stained, the customer will be responsible for the complete
replacement of the canopy, sidewall and or chairs that have staining. In addition, the customer
will be responsible for any loss in revenue until the new or cleaned (when possible) canopy,
sidewall(s) and chair(s) arrive. Our reasoning for this section of the rental policy is because the
chemicals in silly string or silly string like substances will often cause permanent staining of our
canopies and sidewalls.
Tape or adhesives of any type: Under no circumstances is tape or any other adhesive
substance permitted to be attached or stuck to the tent canopy (top) or poles at any time! If it
is found that tape or any type of adhesive was attached or stuck to the canopy the customer
will be automatically billed $250 to their credit card plus the cost of professional repair of any
damage caused to the canopy buy application or removal of such substances.
11. Delivery and or Set-up policy:
Part A. You must be immediately reachable by phone, the evening before your scheduled
delivery date and also the day of until delivery and/or set-up has occurred. If we have trouble
finding your requested set-up location and we are unable to reach you, we will attempt to locate
you for 10 minutes while continuing to contact you via the phone number you provided us. If
after 10 minutes we are still unable to locate you, we will proceed to our next delivery. You will
still be held responsible for 50% of the rental agreement and we will not held responsible for any
problems you encounter as a result of our inability to deliver your equipment.
Part B. The delivery time will be agreed upon by the customer and Livonia Tent Rental LLC.
Depending on our scheduling, delivery and/or set-up may occur up to 96 hours before or the
date of your event. Pick-up will occur 1 - 2 days after your event. The delivery date and time will
be discussed prior to your event. The flexibility of the delivery/set-up date and time allows more
flexibility for Livonia Tent Rental LLC and the customer due to scheduling issues.
Part C. Delivery fee structure: We charge a flat delivery / set up fee of $25 on all orders. This fee
includes delivery and pick up at your event location, as well as set up and removal of the party tents and
any other item requiring set up at your location that is provided by us. It includes delivery of tables and
chairs under the canopy or placed inside a garage. Customers are responsible for set up and folding of
tables and chairs prior to your scheduled pick up date and time.
Part D. The dimensions of your requested set-up site must be at least 7 feet wider in each
direction to allow for staking of the equipment in place. In addition, the area must be free from
overhead obstructions including trees and wires. The area must be free from animal excrement,
vegetation, sharp gravel and be of proper size. If upon our arrival we determine the area is
unsuitable for assembly of the rental equipment due to any of the previously listed conditions or
any safety issues or if we find the set-up location inaccessible, the customer will be charged 50%
of the rental fee. If your are unsure whether or not your site meets the requirements of Part D
or any other part of this rental policy, the customer should call Livonia Tent Rental LLC. and we
will provide you with a free site inspection prior to your event date. During our free inspection, we
may explain to you which conditions of your event location do not meet our requirements. Site
inspection is free inside our local delivery area. If the customer orders a canopy from us and on
the delivery date we find that the desired area is too small or their are overhead obstructions that
make it impossible or unsafe to place the tent, and the customer did not accept our site
inspection, the customer will be billed 50% of the total fee of the ordered tent.
Part A. You must be immediately reachable by phone, the evening before your scheduled
delivery date and also the day of until delivery and/or set-up has occurred. If we have trouble
finding your requested set-up location and we are unable to reach you, we will attempt to locate
you for 10 minutes while continuing to contact you via the phone number you provided us. If
after 10 minutes we are still unable to locate you, we will proceed to our next delivery. You will
still be held responsible for 50% of the rental agreement and we will not held responsible for any
problems you encounter as a result of our inability to deliver your equipment.
Part B. The delivery time will be agreed upon by the customer and Livonia Tent Rental LLC.
Depending on our scheduling, delivery and/or set-up may occur up to 96 hours before or the
date of your event. Pick-up will occur 1 - 2 days after your event. The delivery date and time will
be discussed prior to your event. The flexibility of the delivery/set-up date and time allows more
flexibility for Livonia Tent Rental LLC and the customer due to scheduling issues.
Part C. Delivery fee structure: We charge a flat delivery / set up fee of $25 on all orders. This fee
includes delivery and pick up at your event location, as well as set up and removal of the party tents and
any other item requiring set up at your location that is provided by us. It includes delivery of tables and
chairs under the canopy or placed inside a garage. Customers are responsible for set up and folding of
tables and chairs prior to your scheduled pick up date and time.
Part D. The dimensions of your requested set-up site must be at least 7 feet wider in each
direction to allow for staking of the equipment in place. In addition, the area must be free from
overhead obstructions including trees and wires. The area must be free from animal excrement,
vegetation, sharp gravel and be of proper size. If upon our arrival we determine the area is
unsuitable for assembly of the rental equipment due to any of the previously listed conditions or
any safety issues or if we find the set-up location inaccessible, the customer will be charged 50%
of the rental fee. If your are unsure whether or not your site meets the requirements of Part D
or any other part of this rental policy, the customer should call Livonia Tent Rental LLC. and we
will provide you with a free site inspection prior to your event date. During our free inspection, we
may explain to you which conditions of your event location do not meet our requirements. Site
inspection is free inside our local delivery area. If the customer orders a canopy from us and on
the delivery date we find that the desired area is too small or their are overhead obstructions that
make it impossible or unsafe to place the tent, and the customer did not accept our site
inspection, the customer will be billed 50% of the total fee of the ordered tent.
12. Pricing: All prices on this site are for residential parties. Any large events or events that are
open to the public may incur additional charges.
open to the public may incur additional charges.
13. Return of Tables and Chairs: After your event, you are responsible to fold all tables and
chairs and place them neatly under the canopy or location delivered to await our pick-up.
Under no circumstance is the customer permitted to disassemble any part of the rental
tent, sidewalls or lighting. If we find any part of section 13 of this rental agreement was
violated the customer will be charged a $20 disassembly fee.
chairs and place them neatly under the canopy or location delivered to await our pick-up.
Under no circumstance is the customer permitted to disassemble any part of the rental
tent, sidewalls or lighting. If we find any part of section 13 of this rental agreement was
violated the customer will be charged a $20 disassembly fee.
| If you accept and agree to our rental policies. You may print and mail this form back to us with your signature, event date and event location. Or Email your acceptance to policyacceptance@livoniatentrental.com You must include your name, address and contact phone numbers. Also, the event date and location. Prices are subject to change at any time. You will not be responsible for price changes made after placing your order. |
Customer Signature_______________________________________ Todays Date__________
Event Address____________________________________________ Event Date__________
Event Address____________________________________________ Event Date__________